Shipping & Delivery

Order processing

VanaHair processes and ships orders Monday through Saturday, excluding Sundays and Chinese public holidays. Orders ship from China. Most in-stock orders are processed within 1–2 processing days. Processing time is separate from shipping transit time.

Some new or high-demand products may require 5–10 business days of production. Out-of-stock or pre-order hair toppers may require 30–60 business days to prepare. Check the processing or production time on your product page before ordering. A product-specific production time takes precedence over the standard processing estimate. Address errors, payment verification, or technical issues can delay processing. Accessories cannot be shipped separately.

U.S. shipping

Free standard shipping on orders of $100 or more.
A paid U.S. shipping option is currently available for $29.99. The available options and total shipping charge are shown at checkout.
Estimated transit time: 3–7 business days after your order ships. Processing and production time are additional.

International shipping

For the international destinations we currently serve, standard shipping is $12.99 for orders below $200 and free for orders of $200 or more. Available destinations and shipping options are shown at checkout. Standard transit time is estimated at 3–7 business days after shipment; customs clearance and carrier delays can affect delivery.

Tracking your order

We will email your tracking information when your order ships. Tracking updates may take a few hours to appear. If you do not see the email, check your spam or promotions folder. Delivery dates are estimates, not guarantees.

Delivery address and signatures

Please check your delivery address before placing your order. Incomplete or incorrect addresses can cause delays or misdelivery. FedEx and DHL cannot deliver to P.O. boxes. Orders over $400 generally require a signature; contact us about any delivery instructions before shipment.

We recommend using matching billing and shipping information. If you need to use a different shipping address, contact us if payment verification is requested.

Customs, duties and taxes

Customers are responsible for applicable import duties, taxes and customs requirements. These vary by destination. Contact us if you need an invoice for customs clearance.

Delayed, missing or returned packages

If tracking appears incorrect or your shipment is delayed or missing, email us promptly so we can help contact the carrier and investigate. If tracking shows delivery but you have not received the package, also check with the carrier and others at the delivery address. If a package is returned to sender, contact us to discuss the next steps.

Returns and exchanges

You may request a return or exchange for eligible unused products within 30 days of delivery. Conditions and exclusions apply. Read our Return & Exchange Policy before sending an item back.

Questions? Email vanahair01@gmail.com.