Return & Exchange Policy

30-Day Returns & Exchanges

You may request a return or exchange for eligible products within 30 days of delivery. Please contact vanahair01@gmail.com before sending anything back.

What can be returned?

• Hair must be unused, unwashed, and in its original packaging.
• The securing wire at the top of the hair must remain attached.
• Clearance and pre-order items are not eligible for return or exchange.

How to request a return

1. Email us within 30 days of delivery with your order number and the item you would like to return.
2. Wait for our return instructions before shipping the item.
3. Send us your return tracking number and keep your shipping receipt.

You are responsible for return shipping costs. Unauthorized returns or refused deliveries may result in additional costs.

Exchanges

Unopened hair extensions may be exchanged for another color. Contact us within 30 days of delivery to arrange an exchange. You pay the shipping cost to return the original item; we cover shipping for the replacement. If the replacement has a different price, we will contact you about the difference.

Refunds

After we receive and inspect the returned items and confirm they meet the return conditions, we will issue a refund to your original payment method, excluding the original shipping cost.

Order cancellations

Orders can only be canceled before shipment. If your order has already shipped, contact us to discuss a return under the conditions above.

Orders are processed and shipped Monday through Saturday, excluding holidays. U.S. orders of $100 or more qualify for free standard shipping. Estimated transit time is 3–7 business days after shipment; processing time is additional.

Questions? Email vanahair01@gmail.com. For delivery information, see our Shipping & Delivery page.